Success Story Lutherwood, Waterloo

“Our organization had developed an extensive recruitment and retention strategy based upon input from front-line staff and management.  For us this has become a key component of our strategic plan.  We recognize that our staff are our greatest asset and have invested heavily in both recruitment and retention strategies.  Our strategy includes a variety of components including a competitive salary and benefit package (reviewed annually), a focus on the culture of our organization, peer mentor programs, incentives for staff who refer an employee to us, staff appreciation strategies, exceptional performance awards which recognize demonstration of our core values, individual and team awards for exceptional customer service, active engagement of staff in planning and a variety of strategies all based upon a management philosophy which incorporates the importance of recruiting and maintaining excellent staff.”