Success Story John Howard Society, Welland

“We have an extremely detailed behaviour based interview process. This has allowed us to recruit the type of people we are looking for. The interview process is the same for all candidates. This was only revamped during the last year and we have found our quality of candidates has gone up with little room for “bad” hires.  We have a Director of HR who oversees all the agencies hiring, reference checks and offers of employment.  We have low turnover rates for staff – we feel it is in part due to a publicized competitive salary grid, regular supervision and performance reviews, many opportunities for staff to complete Professional Development and attend conferences, including college and university courses.  We have excellent leave and paid sick time, and an excellent relationship through the Labour/Management committee to ensure issues are resolved before potential grievances can occur.  Staff are always offered the opportunity to job shadow other positions to encourage cross training and create organizational capacity.”